Friends and family test: Don’t just collect data, use it
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The NHS has been collecting data on patients’ experience of care for over 10 years but few providers are systematically using the information to improve services.
Angela Coulter joins us to discuss the new Friends and Family test, and why it will fail to change services until it asks the right questions.
read the full paper:
http://www.bmj.com/content/348/bmj.g2225